Family Mediator Terms & Conditions

1. About these terms

These terms apply when you visit this website or make a telephone enquiry about our services. By using the website, you accept them. If you do not agree with them, please do not use the website.

They are written in plain English so that they are easy to follow. If any part is unclear, you are welcome to ask about it by telephone before relying on it.

These terms are separate from any written agreement for mediation itself. They deal only with this website and with enquiries made by telephone, so they say nothing about how sessions are run, what they cost or how decisions reached in mediation are recorded.

2. Who we are

In these terms, "we", "us" and "our" mean Family Mediator. "You" means anyone who visits the website or calls us with an enquiry.

The only way to contact us is by telephone on 0330 010 0028. If you would like further details about who provides the service, please ask during your call.

3. What the website is for

The website gives general information about family mediation: what it involves, how a first enquiry works, and the kinds of decisions families commonly bring to it, such as arrangements for children, the family home or shared finances.

The content is general information only. It is not legal advice, financial advice or any other professional advice, and it does not take account of your particular circumstances. You should not act, or decide not to act, on the basis of the website alone. Mediation itself does not provide legal advice, and we encourage everyone to take independent advice where they need it.

Nothing on the website promises any particular outcome. What can be achieved in mediation depends on the circumstances and on the willingness of everyone involved to take part.

4. Enquiries by telephone

Enquiries are made by telephone only. The website has no online booking system, contact form, scheduler or payment facility, and you cannot arrange or pay for anything through it.

A telephone enquiry is a conversation to explain how mediation works and to consider whether it may be suitable. Making an enquiry does not create any obligation for you or for us. Nothing is agreed on an enquiry call until it has been confirmed, and any arrangement for mediation is set out separately in writing, as described in clause 5.

During an enquiry you choose what to tell us. You do not have to share anything you are not comfortable sharing, and you can end the call at any point. Please give information that is accurate to the best of your knowledge, as it helps us explain whether and how mediation might work for you. If you share details about another person, such as a former partner or a child, please share only what is needed for the enquiry.

We may decide that mediation is not suitable, for example because of concerns about safety or wellbeing. Where that happens, we will explain this as clearly as we can. If you are in immediate danger, call 999.

5. Mediation services

These terms cover the website and telephone enquiries. They do not cover mediation sessions or any other service we provide.

If you decide to go ahead with mediation, the terms of that service, including what it involves, how it is arranged and any costs, are agreed separately in writing before any session takes place. If there is any conflict between those written terms and these website terms, the written terms for the service will apply to that service.

6. Accuracy of information

We take care to keep the information on the website accurate and up to date. However, the website may not always reflect the latest position, and we do not guarantee that it is complete, accurate or current at all times.

If something on the website matters to a decision you are making, please check it with us by telephone. We may update, change or remove content at any time without notice.

7. Your use of the website

You may use the website for your own personal, non-commercial purposes. When using it, you agree not to:

• use it in any way that is unlawful or fraudulent, or for any harmful purpose;
• attempt to gain unauthorised access to the website, the server it is hosted on or any connected system;
• introduce viruses or other material that is malicious or technologically harmful;
• interfere with or disrupt the website or other people's use of it.

We aim to keep the website available, but we do not guarantee that it will always be available or uninterrupted. We may suspend or withdraw it, or any part of it, for business or operational reasons.

You are responsible for the device and connection you use to access the website. We do not guarantee that the website is free from errors or interruptions, and you should use your own security software where appropriate.

8. Intellectual property

The text, design, logo, illustrations and other material on the website belong to us or are used with permission. They are protected by copyright and other intellectual property rights.

You may view the website and print or save a copy of pages for your own personal reference. You may not copy, reproduce, adapt, distribute or use any material from the website for commercial purposes without our prior written permission.

9. Links

The website does not link to other websites. The only links it contains are to its own pages, to sections within a page and to our telephone number.

If another website links to this one, that does not mean we endorse it or are responsible for its content. You should not link to the website in any way that suggests an association, approval or endorsement that does not exist.

10. Our liability

The website is provided free of charge for general information. To the extent permitted by law, we are not liable for any loss or damage arising from your use of, or reliance on, the website or its content, or from the website being unavailable.

In particular, we are not liable for decisions you make based only on the general information on the website, or for any loss of business, income or opportunity.

Nothing in these terms excludes or limits our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or for any other liability that cannot be excluded or limited under the laws of England and Wales. Nothing in these terms affects your statutory rights.

Responsibility in connection with any mediation service is dealt with in the separate written terms for that service, not in these website terms.

11. Privacy

The Privacy Policy, linked at the foot of every page, explains what information is involved when you visit the website or call us, how it is used, and the rights you have over it. Please read it alongside these terms.

In short, the website does not use forms, cookies, analytics or tracking, and the information we receive by telephone is limited to what you choose to tell us and the number you call from. The Privacy Policy gives the full detail.

12. Changes to these terms

We may update these terms from time to time, for example to reflect changes to the website or to the law. The date at the top of this page shows when they were last updated. The version on the website when you use it is the one that applies, so please check it from time to time. Changes will not affect any written agreement for mediation that is already in place.

13. Governing law

These terms, and any dispute or claim arising from them or from your use of the website, are governed by the laws of England and Wales. The courts of England and Wales will have jurisdiction, although if you live elsewhere in the United Kingdom you may also be able to bring proceedings in the courts where you live.

If any part of these terms is found to be invalid or unenforceable, the rest will continue to apply.

14. Questions

If you have any questions about these terms, or anything on the website, please call us on 0330 010 0028. We will explain anything that is unclear.